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One of the most difficult problems managers face today is maintaining control, efficiency, and productivity while still giving employees the freedom to be creative, innovative and flexible. Giving employees too much autonomy has led to disaster for many companies, including such well-known names as Sears and Standard Chartered Bank.

In these companies and many others, employees had enough independence that they were able to engage in and mask underhanded, and sometimes illegal, activities. When these deviant behaviors finally came to light, the companies incurred substantial losses not only financially, but also in internal company morale and external public relations. One method of preventing these kinds of incidents is for companies to revert to the “machinelike bureaucracies” of the 1950s and 60s. In these work environments, employees were given very specific instructions on how to do their jobs and then were watched constantly by superiors to ensure the instructions were carried out properly. In the modern corporate world, this method of managing employees has all but been abandoned except in those industries that lend themselves to standardization and repetition of work activities (e.g., in casinos and on assembly lines). In most industries, managers simply do not have time to watch everyone all the time. They must find ways to encourage employees to think for themselves, to create new processes and methods, while still retaining enough control to ensure that employee creativity will ultimately benefit and improve the company.

There are four control levers or “systems” that can aid managers in achieving the balance between employee empowerment and effective control: 1. Diagnostic control systems, 2. Pro Evolution Soccer 2010 Pc Download Free Full Version on this page. Beliefs systems, 3. Boundary systems, and 4.

Interactive control systems. Diagnostic Control Systems This control lever relies on quantitative data, statistical analyses and variance analyses. Managers use these and other numerical comparisons (e.g., actual to budget, increases/decreases in overhead from month to month, etc.) to periodically scan for anything unusual that might indicate a potential problem.

Diagnostic systems can be very useful for detecting some kinds of problems, but they can also induce employees and even managers to behave unethically in order to meet some kind of preset goal. Meeting the goal, no matter how it’s done, ensures the numbers won’t fluctuate in a manner that would draw negative attention to a particular department or person.